Tell me about a time a handoff went wrong.
- Situation
- The night crew left a shared sheet, and three people had typed into the same row.
- Task
- I was asked to make the morning queue readable before the stand-up.
- Action
- I decided to replace the sheet with a short form that asked for the owner, the blocker, and the next step.
- Result
- The form shipped the next Monday, and the stand-up stopped opening with a hunt for the sheet.